Shipping policy

Shipping FAQ's

Find common questions about shipping, delivery and courier services in our help center. For all other enquiries, including returns please visit our returns policy page or contact customercare@shadowspec.com.

Common Questions

• How much does shipping cost?
• What shipping carriers do you use?
• What weight and size will my Serenity™ and Unity™ Umbrella package be?
• Where do you deliver?
• Where will my order be shipped from?

Tracking & Delivery

• When will my order be shipped?
• Can I change my delivery address?
• How can I track my order?
• How do I know if I have received my complete order?

Delivery Issues

• How can I change my order after it’s been placed?
• I have received the incorrect products
• Some of my items have been damaged in transit, what do I do?
• I have received extra products I did not purchase, what do I do?

 

 

United States
North American Nest
200 Portwall Street
Houston
TX 77029, USA
844 888 5577

New Zealand
Shadowspec umbrellas
13 Nell Place
Whangarei 0110 
Northland, NZ
0800 144 155

Australia
Australian Nest
205 Atlantic Drive
Keysborough
Victoria, 3173, Australia
1800 144 155