Refund policy

Shadowspec umbrellas are produced with the greatest care and meet the strictest quality standards.


Please choose your umbrella carefully as we do not provide a refund if you change your mind, or if the umbrella is not suitable for your space.


The Shadowspec Warranty

Shadowspec guarantees that Shadowspec Umbrellas, that are installed in accordance with our guidelines, will be free of defects in materials and workmanship for the period of time as set out and specified in The Shadowspec Warranty. Read further for detailed warranty information:


Prior to making your order, we encourage you to rhttps://help.shadowspec.com/en/help-centre/general-faqs

We cannot accept returns on change of mind.

Returning Items

Should you are needing to return your item, please check your eligibility below and contact us within 30 days so we can process your return request. Any item must first be approved for return. 

  • Approved returns must be received back in new, unused condition and in original packaging. 

To request a return, please contact our Customer Care team at customercare@shadowspec.com to enable us to process your request for approval.


Return Window

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To start a return, you can contact us at support@shadowspec.com.


Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

  • You’ll also need the receipt or proof of purchase, reference number, photos and a clear description of the problem.

Returns will not be accepted in instances where part or all of the umbrella has been installed and later found to be unsuitable for your space (e.g. incorrect size, unsuitable fixing substrate, or colour mismatch).

Likewise, we do not approve returns or issue refunds for change of mind once an order has been confirmed, paid for, and partially or fully shipped. 

Damaged or Defective items
Please inspect your order upon receipt and contact us immediately if there is an issue

  • Damaged items must be reported within 48 hours of delivery.

If your item is defective, damaged, or incorrect we will act with urgency to resolve your problem. Prompt action and clear communication will enable us to assess the issue quickly and make it right where possible. 


Restocking fee

  • Any returns will be subject to a re-stocking fee starting at 15% and return shipping costs will be your responsibility.


Missing parts

  • If parts are missing from your order, you will have 6 days to notify us.

When your order is delivered, it is important to check the contents of each carton and tick off the items on your packing slip. 

In the unlikely event there's a missing part we will ensure it's sent to you as soon as possible.

When all packages have been delivered so please ensure you check your package for all parts.  After 6 days following delivery, replacement fees may be charged

If you have made contact, made payment and have not received a packing slip within two business days, please order parts with this form so we can arrange for this to be sent to you.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.


Exchanges

In special circumstances, you may be able to exchange part of your order for another.

See Exchanging Items for more information.

Order Cancellations


Once your order has been either partially or fully dispatched, it cannot be cancelled, and our Returns/Change of Mind policies come into effect.

Shipping and handling costs on returns are the customer responsibility.


Shipping & handling 

Please visit the Shipping and Handling FAQs page in our help center for answers to all questions regarding to the delivery of your order.

In the case that your return or refund request is approved, shipping and handling fees are a separate line item on your invoice and are an additional cost to your umbrella purchase and are non-refundable. 

Customer care for all other enquiries or questions regarding your order please contact support@shadowspec.com

You may find further information in our Help Centre at help.shadowspec.com. This page provides you with detailed guidance to support your decision‑making and advice on what to do if you need further assistance with your order.

Visit the Shadowspec help center

Contact customer care with your needs and we'll assist you in your enquiry. 


Frequently Asked Questions