Shadowspec | Resources

Some of my items have been damaged in transit, what do I do?

Please notify your delivery driver upon receipt, ensuring they record it then contact us within 48 hours of delivery. We will need a description of the damages and pictures of the damaged items/packaging. This information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future. Replacements will be promptly arranged with Customer Care team.

Please note: If the damages are not reported within 48 hours of delivery, you will be liable for the replacement costs.