How do I know if I have received my complete order?

We know it's important you get everything you need to get your shade up when it arrives.

When your order is paid for, you will receive an email from our accounts team with your invoice and packing slip. This packing slip will show you all the items you are to receive. When the package/s are delivered, ensure you check the contents and tick off the items on your packing slip. You will have 48 hours to check your items once all packages have been delivered. After this time, you may incur replacement fees. If you have made payment and have not received a packing slip within two business days, please contact us so we can arrange for this to be sent.