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Help Centre
Shipping FAQ's
General FAQ's
Most Popular
Stock Questions
Umbrella Maintenance
Canopy
Umbrella Parts & Components
Mounting Options
Technology FAQs
Umbrella Operation
Accessories
Shipping FAQ's
Common Questions
Tracking & Delivery
Delivery Issues
Returns, Replacements, Refunds & Cancellations
Replacements
Errors or missing items
Warranty Details
Shadowspec Unity™ FAQ's
Unity™ Options
Shadowspec Serenity™ FAQ's
Serenity™ Options
Serenity™ Installation
Shadowspec Retreat™ FAQ'S
Shadowspec Retreat™ Installation
Shadowspec Retreat™ Operation
Retreat™ Options
SU2 FAQ's
SU2 Assembly
SU2 Options
SU3 FAQ's
SU3 Assembly
SU4 FAQ's
SU4 Assembly
SU4 Options
SU10 FAQ's
SU10 Assembly
SU10 Options
SU6 FAQ's
SU6 Assembly
LED Lights
SU7 FAQ's
SU7 Assembly
Maintenance Guides
Fabric Care
Umbrella Maintenance
Shipping FAQ's
Common questions about shipping, delivery and courier services
Common Questions
What weight and size will my Serenity™ and Unity™ Umbrella package be?
How much does shipping cost?
What shipping carriers do you use?
Where do you deliver?
Where will my order be shipped from?
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Tracking & Delivery
When will my order be shipped?
Can I change my delivery address?
How can I track my order?
How do I know if I have received my complete order?
Delivery Issues
How can I change my order after it’s been placed?
I have received the incorrect products
Some of my items have been damaged in transit, what do I do?
I have received extra products I did not purchase, what do I do?
