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      Back to home
      1. Help Centre
      2. Shipping FAQ's
      • General FAQ's
        • Most Popular
        • Stock Questions
        • Umbrella Maintenance
        • Canopy
        • Umbrella Parts & Components
        • Mounting Options
        • Technology FAQs
        • Umbrella Operation
        • Accessories
      • Shipping FAQ's
        • Common Questions
        • Tracking & Delivery
        • Delivery Issues
      • Returns, Replacements, Refunds & Cancellations
        • Replacements
        • Errors or missing items
        • Warranty Details
      • Shadowspec Unity™ FAQ's
        • Unity™ Options
      • Shadowspec Serenity™ FAQ's
        • Serenity™ Options
        • Serenity™ Installation
      • Shadowspec Retreat™ FAQ'S
        • Shadowspec Retreat™ Installation
        • Shadowspec Retreat™ Operation
        • Retreat™ Options
      • SU2 FAQ's
        • SU2 Assembly
        • SU2 Options
      • SU3 FAQ's
        • SU3 Assembly
      • SU4 FAQ's
        • SU4 Assembly
        • SU4 Options
      • SU10 FAQ's
        • SU10 Assembly
        • SU10 Options
      • SU6 FAQ's
        • SU6 Assembly
        • LED Lights
      • SU7 FAQ's
        • SU7 Assembly
      • Maintenance Guides
        • Fabric Care
        • Umbrella Maintenance

      Shipping FAQ's

      Common questions about shipping, delivery and courier services

      Common Questions

      • What weight and size will my Serenity™ and Unity™ Umbrella package be?
      • How much does shipping cost?
      • What shipping carriers do you use?
      • Where do you deliver?
      • Where will my order be shipped from?
      See more

      Tracking & Delivery

      • When will my order be shipped?
      • Can I change my delivery address?
      • How can I track my order?
      • How do I know if I have received my complete order?

      Delivery Issues

      • How can I change my order after it’s been placed?
      • I have received the incorrect products
      • Some of my items have been damaged in transit, what do I do?
      • I have received extra products I did not purchase, what do I do?
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