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Testimonials

from our customers

Just a few of our delighted customers. If you would like to share your story, email us at info@shadowspec.com


I felt compelled to write now that I have received, assembled, and am fully enjoying your SU6 Duo. With the base offset to the rear instead of being centrally located all the space is usable. Although first hesitant at ordering, I couldn’t be happier. Your sales process was great and the fact that you were willing to get a fabric other than your standard fabrics and didn’t give up after you found out that the first Sunbrella Marine Grade Fabric my wife picked was discontinued and asked for a replacement from the entire Sunbrella chart. You coordinated the delivery of the frames with the delivery of the custom fabric parts. Assembly was quick and easy, the only special tool I needed was a Metric hex wrench and the help of my neighbor to lift the unit onto the base. Besides being a heavy duty commercial quality unit with bolted connections instead of the cheaper pop riveted ones AS ADVERTISED it is super easy to open and close and doesn’t have the cranks and cables of the other umbrellas I looked at. IN FACT since I am so impressed with the ease of opening and closing I attached a video that I made with my wife showing how easy it really is, especially with the gas strut just to show prospective customers it is a GREAT SYSTEM and REALLY EASY. (it really is as easy as your companies video)

Leo, South Carolina

I have just received delivery of one of your Shadowspec umbrellas and would like to express my appreciation of being able to source such a quality product - I am thrilled with it. From the initial telephone conversation I had with Seth Turley in Sales Support to the courier delivery driver Transport I cannot fault the service I received in any way whatsoever. Seth in particular, was very informative, extremely helpful & obliging and as an employer myself I believe these attributes are a rare find in today's employees. He is an absolute asset to your company.

Yolanda Clarence

We recently received our Shadowspec umbrella and installed it without a problem. We have it up and it’s great. We will recommend Shadowspec to our friends. Thanks for your friendly and professional service and product.

Scott Southwood

Just want to say we are absolutely thrilled with our SU6 from Shadowspec and the excellent service you guys have given us in getting this sorted. The umbrellas have been installed for several weeks now, are an absolute dream to use and look so smart. Thanks so much!!!

Jeremy Bruce

A web search for wall mounted umbrellas located the SHADOWSPEC. The project was to provide shade protection to a brick-paved ~6m x 3m patio area that reflected summer heat and glare back into the north-facing elevation of our home. Awnings had been considered but rejected because of cost. Other options were cheaper but too restrictive. Two SU3’s were subsequently purchased, sight unseen, so some initial trepidation since it was a substantial cost exposure, but half that of an awning. The result is complete satisfaction with the application, aesthetics, operational functionality and quality of the product, and, being an engineer, I can recognise good design. Heat absorption into the house has been dramatically reduced. My expectation is the umbrellas will provide many years of trouble free use. Service for the order, delivery and back up assistance has been 1st class. The impact of the SU3’s on our visitors is stunning. My wife says she is ‘thrilled’! What more can I say?

Colin Williams

When we recently purchased our SU7 Umbrella from Shadowspec we couldn't help but be impressed with their quality of service & personnel. The umbrella looks and operates exactly as promised, it is hard to believe how such a large umbrella can be raised and lowered so easily. There would be no hesitation in me to recommend Shadowspec to other people who want a quality outdoor umbrella that will last.

Stuart Brookes

I would just like to briefly compliment your team’s outstanding help, service and supplying of a brilliant product. I have never seen anything quite like your SU6 umbrella range. The Duo we have purchased from you is ideal – the rectangular covered area created by the double umbrellas fits perfectly and the ease of which they can be deployed and lowered is amazing. I only saw the product in the brochure so have to admit was a little dubious not having seen the product in real life. However the product far surpasses what your sales team told me or I had even hoped. Once again thanks for everything and congratulations on having created such a fantastic product.

Terrence Matthews

Our SU6 is now installed we use it regularly. A big thankyou to Shadowspec, I have never known service like this, the helpful advice and patience right from the word go was brilliant and we couldn’t have done without it. The umbrella looks brilliant and really adds character to the surrounding deck area, I will most certainly be recommending you.

Brigitte Whitehead

I recently ordered an umbrella from Shadowspec. We used the custom colour option. The service I received was second to none. The umbrella was delivered to me in a timeframe I didn't think possible and I was kept well informed all along the way. I have no hesitation in highly recommending this company and their umbrellas to future customers.

Ryland Fraser

Umbrella arrived this morning - awesome product and super fast on the delivery. Thanks.

Nick Masters

Perfect - thank you for the great after sales service.

Danny Roberts

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Just a short email to thank you for the great SHADOWSPEC SU6 umbrella and the outstanding service provided. I have installed the umbrella and it is far better than expected. The quality is outstanding compared with the rubbish that’s around today, keep up your standards as it is very rare today with the stuff from China. Thanks again for a great product.

Frans Sarlemyn

 
 

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